At Xander Treks, we are committed to delivering your adventure gear safely and efficiently. Our shipping policy outlines delivery timeframes, costs, and other important details to ensure a smooth shopping experience.

1. Shipping Locations

We ship worldwide, ensuring that adventurers everywhere can access our high-quality camping gear, fishing gear, hiking gear, luggage bags, and travel tech. However, some remote areas may have limited shipping options.

2. Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • You will receive an order confirmation email once your purchase has been processed.
  • During peak seasons or promotional periods, processing times may be extended.

3. Delivery Timeframes

Shipping times vary based on location:

  • Domestic Shipping: Estimated delivery within 5–10 business days.
  • International Shipping: Estimated delivery within 10–20 business days, depending on customs clearance and destination.

Please note that delivery times may be affected by factors such as weather conditions, customs procedures, and unforeseen shipping delays.

4. Shipping Costs

  • Shipping rates are calculated at checkout based on destination and package weight.
  • Any applicable customs duties or import taxes are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
  • If you do not receive tracking details within 3 business days, please contact us at [[email protected]].

6. Lost or Delayed Shipments

  • If your order is significantly delayed, please check your tracking details first.
  • If you suspect your package is lost, contact our support team at [[email protected]], and we will assist in resolving the issue.
  • Xander Treks is not responsible for delays caused by customs, natural disasters, or courier service disruptions.

7. Address Accuracy & Failed Deliveries

  • Customers are responsible for providing an accurate shipping address at checkout.
  • If an order is returned due to an incorrect address or failed delivery attempt, reshipping costs will apply.

8. Contact Us

For any shipping-related inquiries, please reach out to [email protected].