At Xander Treks, we are committed to providing high-quality camping gear, fishing gear, hiking gear, luggage bags, and travel tech. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure customer satisfaction.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days from the date of delivery.
- Products must be unused, in their original packaging, and with all tags attached.
- Any damaged or defective items must be reported within 48 hours of delivery with photo or video evidence.
- Returns are not accepted for personalized or final sale items unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us at [[email protected]] within the return window with your order number, item details, and reason for return.
- Our team will review your request and provide return shipping instructions.
- Once we receive and inspect the returned item, we will process your refund or exchange.
3. Refund Process
- Approved refunds will be processed within 7–10 business days after receiving the returned item.
- Refunds will be issued in the form of COD(cash-on-delivery) or to the original payment method, depending on the case.
- Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.
4. Exchanges
- We offer exchanges for defective or incorrect items only.
- To request an exchange, contact us within 48 hours of receiving the item at [[email protected]].
- If the requested item is unavailable, a full refund will be issued.
5. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products due to mishandling.
- Items returned after the 14-day return period.
- Clearance or final sale items.
- Personalized or customized products.
6. Contact Us
For any return or refund inquiries, please contact us at [email protected].